Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your package to request a return if any items arrived defective, damaged or received the wrong item. To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at theecharmplug.assist@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at theecharmplug.assist@gmail.com.